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Return

RETURN POLICY

I WANT TO RETURN SOMETHING 
Not into what you got? It’s a bummer but it happens. As long as you haven’t worn it, washed it or cut the tags off, you can return it within 30 days of the invoice date and get your money back. Returned items need to be in resellable condition so be careful with makeup and deodorant stains.
 
If an item is marked FINAL SALE, it can’t be returned or exchanged.
 
Any original shipping charges are non-refundable.
 
For non-final sale items, we cover the return shipping costs because we got your back.
 
Once we process your return, we’ll send you an email to let you know that we’ve issued your refund. This usually takes 2-3 days on our end, but it can take 7-10 business days to show up in your account—it depends on your bank.
 
I WANT TO EXCHANGE SOMETHING
What you’ll need to do is return the item that doesn’t fit and place a new order for the correct size. Once we receive the returned item you’ll be refunded so it all works out with the charges.
 
Since our styles sell out super-fast, we recommend putting in your new order right away instead of waiting for your return to go through.
 
HOW DO I SEND IT BACK?
First, make sure you have a valid return:
  • Is it in resellable condition with the tags attached?
  • Is it returnable? (i.e. it can’t be marked as FINAL SALE)
  • Is it within 30 days of the invoice date?
Then just follow these steps:
  1. Use the Contact Us form and select “Return.” We’ll email you a prepaid Return Shipping Label within 24 hours.
  2. Follow the instructions on the Packing Slip, Return Instructions section and fill out the Return Form that was included in the package. Make sure to mark return reason and input return quantity.
  3. Put the item and Return Form back in the box (include any packaging it came with)
  4. Seal up the box with shipping tape (not Scotch tape—this baby’s going across the country so it needs to be secure)
  5. Attach the Return Shipping Label to the box and remove/cover-up any old shipping labels

Once we process your return, we’ll send you an email to let you know that we’ve issued your refund. This usually takes 2-3 days on our end, but it can take 7-10 business days to show up in your account—it depends on your bank.
 
Any original shipping charges are non-refundable.

 

I WAS SENT A DAMAGED ITEM. WHAT DO I DO?
First of all, we’re really sorry about that. We have a thorough inspection process but it can happen once in a while.
 
Just follow these steps to send it back right away (must be within 30 days):
  1. Use the Contact Us form and select “Return.” We’ll email you a prepaid Return Shipping Label within 24 hours.
  2. Follow the instructions on the Packing Slip, Return Instructions section and fill out the Return Form that was included in the package. Make sure to mark return reason and input return quantity.
  3. Put the item and Return Form back in the box (include any packaging it came with)
  4. Seal up the box with shipping tape (not Scotch tape—this baby’s going across the country so it needs to be secure)
  5. Attach the Return Shipping Label to the box and remove/cover-up any old shipping labels

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